Shipping policy
Last updated: September 18, 2026
Where we ship
Pup-kin currently offers shipping to eligible United States addresses. Available delivery options are shown at checkout for your address. Local pickup and local delivery are not currently offered.
Shipping options and charges
Available shipping methods, charges, and any qualifying shipping promotion are shown before you place your order. Review your order total at checkout. If a shipping charge does not match an advertised offer, please contact support@pupkin.com before placing your order so we can help resolve the difference.
Order processing and delivery estimates
Orders must be processed and prepared before they are handed to the carrier. Any processing or availability timeframe stated with your product or order applies. Your delivery estimate is shown at checkout when available.
Carrier transit estimates and order-processing time are different. Business days exclude weekends and applicable public holidays. Estimated arrival dates may be affected by destination, carrier delays, severe weather, or other disruptions. Selecting Express shipping does not automatically remove a separately stated processing period.
Shipment updates and tracking
Shipment updates and tracking details, when available, will be sent using the contact information provided with your order. Carrier tracking may take time to show its first scan. Contact support@pupkin.com with your order number if you need an update.
Shipping delays and unfulfilled orders
If we cannot ship your order within the timeframe stated when you ordered, or within the period required by applicable law when no timeframe is stated, we will notify you and offer you the choice to agree to a revised shipping date or cancel the affected unshipped items for a prompt refund. If we cannot fulfill your order, we will cancel it and refund your payment. If the entire order is canceled before shipment, the refund will include any shipping and handling charges you paid.
Address changes
Please check your shipping address before submitting an order. If you notice an error, contact us immediately with your order number and the correction. Changes may not be possible after fulfillment has begun or the parcel has shipped. If additional postage is needed to resolve an address problem, we will explain the charge and obtain your agreement before charging it.
Missing, damaged, or incorrect deliveries
If your parcel is late, missing, or marked delivered but cannot be located, contact us so we can investigate with the carrier. A delivery scan does not automatically determine the outcome of a missing-parcel claim.
If an item arrives damaged or incorrect, keep the packaging when it is safe to do so and email us with your order number and details of the issue. Photos can help us investigate. Do not use cracked or broken glass. We will help arrange the applicable remedy; your legal rights remain unaffected.
Contact us
For shipping assistance, email support@pupkin.com and include your order number.